STRATEGIST | WRITER

Strategy

A range of personas, customer journey maps, and audits.

mgk Discovery findings

At Rocket 55 I designed and created content for a book containing all of the customer journey maps, used cases, and personas for their client MGK.

 

Target Competitive audit

At Knock Inc. I created a competitive beauty audit for the beginning research/planning for Target Beauty’s new ISM strategy.

 

Radisson Competitive audit

At Knock Inc. I developed initial research and the discovery phase for their client, Radisson. Below, you’ll see the research I found for some of Radisson’s top competitors and the different ways of sticking out when creating campaigns in the hospitality industry.

 

Paper doll

This was an MCAD project where I spent an entire semester on developing a business of my choosing. Below, you’ll see the business plan that I created for Paper Doll, a mother-focussed business, and all of the research and interviews that went into it.

 

Present moment

At MCAD I worked with Present Moment, a small business in South Minneapolis. While helping Present Moment, I created a customer journey map and personas to help better understand their customer base and the different ways of reaching out to them.

customer journey map .jpg